1- you have a day to decide whether the product is not suitable for you, if not, you can contact us within a day of receipt.
2- The products being returned shall not be used with the original package, and we cannot recover the used product, if it is damaged or washed and does not change it in any way.
3- we do not accept the receipt of the goods returned by you without first checking with us.
4- The return shipping fee is non-refundable. 80 SAR
5- any order size XXL is not allowed to be returned .
6- any customized dress is not allowed to be returned .
7- any bag is not allowed to be returned or refunded .
Note: The original shipping charges, the cost of payment upon receipt and the insurance are non-refundable.
The return process is processed within 10 business days after the package is approved. The refund method depends on the payment method. The policies followed are as follows:
In case of payment for the credit card method: The amount paid to your credit card or darlana wallet will be refunded according to your needs.